1. Purpose
These terms govern the provision by Partners Hotels SARL AU of a furnished, equipped home for a stay of one to eleven months, together with the services that go with it. They apply to every request sent from staytle.com.
They supplement the booking conditions shown before a request is sent. Where the two differ, these terms prevail.
2. Who you are contracting with
Your point of contact is Partners Hotels SARL AU, 24 Boulevard Rachidi, 20070 Casablanca, Casablanca n°114465. Staytle is a brand it operates. It receives your request, concludes the lease, collects the rent and the deposit, and stays your contact throughout the stay.
The lease is concluded in the name of the owner or manager of the home, on whose behalf the company acts as agent. Their full identity appears on the contract sent to you before any payment: you know who your landlord is before you are bound.
Any claim about the stay, the rent or the deposit is addressed to the company, which answers for it.
3. The home and what is included
The home is delivered furnished, equipped and ready to live in. The monthly rent includes water, electricity and internet, together with cleaning on arrival and cleaning on departure.
The characteristics of the home - floor area, rooms, capacity, equipment, neighbourhood - are those described on its page on the day of your request. The map shows an approximate area: the exact address is given once the booking is confirmed.
4. The price
Prices are shown in dirhams, all taxes included, and cover every service listed above. The price you see is the price you pay: no nightly premium and no booking fee is added when you reserve.
On the lease, that price is split between the rent due to the landlord and the company’s service fee, tax included. The split does not change the total.
A part-month is pro-rated on a thirty-night basis. The exact amount for your stay is summarised before you confirm, and again in our answer to your request.
5. How the contract is formed
Sending the form is a request, not a booking. Before sending it you can check the details of your request and its total price, and correct any mistake.
We acknowledge your request by email without delay. We then review it and answer within 24 working hours. Our acceptance is passed to the owner of the apartment, who has 24 hours to confirm your dates; if that period passes without an answer from them, confirmation stands.
Once your dates are confirmed, we ask for the particulars the lease must carry - date and place of birth, identity document, home address - and we then issue your lease. The contract is formed by your signature of that lease, which constitutes acceptance of all its terms and of these conditions. Between our acceptance and that signature the dates are held for you with no commitment on your part; the transfer that follows the signature conditions the handing over of the keys, not the formation of the contract.
We keep the version of the conditions you accepted, along with the date and time of that acceptance. These establish what was shown to you, which under article 34 of Law 31-08 is for us to prove.
6. Payment
No payment is taken on the site. Our bank details and your transfer reference are sent to you once your lease is signed. The apartment is held for 48 hours from the signature, after which the booking is released if no transfer has been initiated.
This first transfer covers the first month of rent, the cleaning fee and the deposit. Where the stay is shorter than a month, that first rent covers the whole of it. The following months fall due on the anniversary of your move-in date.
7. The deposit
The deposit covers unpaid rent and charges and any damage attributable to you. Its amount depends on the length of the stay: half a month of rent for a stay of thirty nights or fewer, one month for a stay of sixty nights or more, pro rata between those two. It never exceeds one month of rent, nor the two-month ceiling set by article 20 of Law 67-12. The exact amount appears on your request summary and in clause 5 of your lease.
It is returned within 14 days of the keys being handed back, less any sums that remain due and are duly established.
Any deduction is justified to you in writing, itemised, and supported by evidence. We make no flat-rate deductions: without a joint departure inventory recording damage, nothing is withheld on that account.
8. The inventory
A photographic inventory is made on your arrival and handed to you. A second is made on departure, in your presence or from the photographs you send.
What decides is the gap between the two. Neither party judges the condition of the home or the existence of damage on its own.
9. If the home does not match
If, on arrival, the home does not match what the listing described, tell us within 48 hours. We put it right, we rehouse you in an equivalent home, or we refund you in full - your choice among the solutions we can offer.
After that window the remedy under this clause is no longer open; your rights at law remain.
10. Cancelling before you move in
You may cancel free of charge up to 30 days before the move-in date: everything you have paid is returned in full.
After that, the first month is retained; your deposit and any balance are returned.
If we are the ones cancelling, we return everything you have paid, with no deduction of any kind, and offer you an equivalent home where we can.
11. Leaving early
You may leave before the agreed end date by giving us 1 month notice. That notice month is due.
12. The end of the stay, and extending it
Your dates are those agreed and confirmed in writing.
If you wish to stay longer, tell us at least one month before the end. An extension depends on the home being available and is confirmed in writing, setting out the new dates and the rate that applies.
The circumstances in which your occupation may be brought to an end are those laid down by Moroccan law. We stipulate nothing here that would depart from it.
13. What we expect of you
- to occupy the home peaceably, and respect the building rules;
- not to exceed the agreed number of occupants;
- not to sublet or assign your right of occupation without our written consent, article 39 of Law 67-12 making it subject to that consent;
- not to alter the premises or carry out works without written authorisation;
- to report any fault or problem promptly, so that we can act.
14. Our liability
We answer for the proper performance of the contract, including where performance is entrusted to a third party, in accordance with article 26 of Law 31-08. We are released only by your own fault, by the unforeseeable and insurmountable act of a third party outside the contract, or by force majeure.
We recommend you take out insurance covering your personal belongings and your civil liability during the stay.
15. Right of withdrawal
The right of withdrawal under article 36 of Law 31-08 does not apply to your booking. Article 42 2° of the same law excludes accommodation services to be supplied on a specified date.
The information and written-confirmation obligations of articles 29 and 32 do continue to apply to us, the contract being concluded electronically. The cancellation terms set out in clause 10 above apply at all times.
16. Complaints and disputes
Send any complaint to contact@staytle.com, or by post to the registered office. We acknowledge it and answer as quickly as we can.
These terms are governed by Moroccan law. They contain no jurisdiction clause: consumer disputes fall to the court of first instance, whose jurisdiction has been a matter of public policy since Law 78-20.
17. Your data
The processing of your personal data is described in the privacy policy, which forms part of these terms.
18. Changes
We may change these terms for the future. The version that binds you is the one you accepted with your request, and it remains so for the whole of your stay.