1. Purpose
These terms govern the provision by Partners Hotels SARL AU of a furnished, equipped home for a stay of one to eleven months, together with the services that go with it. They apply to every request sent from staytle.com.
They supplement the booking conditions shown before a request is sent. Where the two differ, these terms prevail.
2. Who you are contracting with
Your point of contact is Partners Hotels SARL AU, 24 Boulevard Rachidi, 20070 Casablanca, Casablanca n°114465. Staytle is a brand it operates. It receives your request, concludes the lease, collects the rent and the deposit, and stays your contact throughout the stay.
The lease is concluded in the name of the owner or manager of the home, on whose behalf the company acts as agent. Their full identity appears on the contract sent to you before any payment: you know who your landlord is before you are bound.
Any claim about the stay, the rent or the deposit is addressed to the company, which answers for it.
3. The home and what is included
The home is delivered furnished, equipped and ready to live in. The monthly rent includes water, electricity and internet, together with cleaning on arrival and cleaning on departure.
The characteristics of the home - floor area, rooms, capacity, equipment, neighbourhood - are those described on its page on the day of your request. The map shows an approximate area: the exact address is given once the booking is confirmed.
4. The price
Prices are shown in dirhams, all taxes included, and cover every service listed above. The price you see is the price you pay: no nightly premium and no booking fee is added when you reserve.
On the lease, that price is split between the rent due to the landlord and the company's service fee, tax included. The split does not change the total.
A part-month is pro-rated on a thirty (30) day basis. The exact amount for your stay is summarised before you confirm, and again in our answer to your request.
5. How the contract is formed
Sending the form is a request, not a booking. Before sending it you can check the details of your request and its total price, and correct any mistake. The form asks in particular for your current country and city of residence. If you already live in the Casablanca area and your stay exceeds thirty (30) days, once your dates are confirmed and before your lease is issued we ask for proof of your current address and one guarantee, chosen among those offered to you.
We acknowledge your request by email without delay. We then review it and answer within 24 working hours. Our acceptance is passed to the owner of the apartment, who has 24 hours to confirm your dates; if that period passes without an answer from them, confirmation stands.
Once your dates are confirmed, we ask for the particulars the lease must carry - date and place of birth, nationality, occupation, identity document, home address and, for a stay of more than thirty (30) days, the purpose of your stay and, where the stay is booked by a company, the identity of the occupant and of the persons accompanying them - and we then issue your lease. The contract is formed by your signature of that lease, which constitutes acceptance of all its terms and of these conditions. Between our acceptance and that signature the dates are held for you with no commitment on your part; the transfer that follows the signature conditions the handing over of the keys, not the formation of the contract.
Where your stay lasts more than thirty (30) days, your lease and the inventory reports annexed to it acquire a certain date, either through a qualified electronic signature issued by an approved trust service provider, or through their registration with the tax administration, which we carry out in the landlord's name. We tell you which method is used.
We keep the version of the conditions you accepted, along with the date and time of that acceptance. These establish what was shown to you, which under article 34 of Law 31-08 is for us to prove.
6. Payment
No payment is taken on the site. Our bank details and your transfer reference are sent to you once your lease is signed. The apartment is held for 48 hours from the signature, after which the booking is released if no transfer has been initiated.
This first transfer covers the first instalment at the all-inclusive price (rent and service fee) and the deposit. No cleaning fee is added. Where the stay is shorter than a month, that first instalment covers the whole of it. The following instalments fall due on the anniversary of your move-in date.
7. The deposit
The deposit covers unpaid rent and charges and any damage attributable to you. Its amount depends on the length of the stay: half a month of rent for a stay of thirty (30) days or fewer, one month for a stay of sixty (60) days or more, pro rata between those two. It does not exceed one month of rent, except where, for a stay of more than thirty (30) days, you choose to raise it to two months as one of the guarantees requested at admission; in any event it stays within the two-month ceiling set by article 20 of Law 67-12. The exact amount appears on your request summary and in clause 5 of your lease.
It is returned to you no later than fifteen (15) days after your departure, less any sums that remain due and are duly established. The part of the deposit that is not in dispute is returned to you straight away.
Any deduction is notified to you in writing no later than seven days after your departure, itemised using the table in clause 5.2 of your lease, and supported by photographs and a quote or an invoice. We make no flat-rate deductions, and no deduction is possible without a check-out report.
You may contest a deduction until the twelfth day after your departure. We then review the evidence and propose an amount within seven days. If you or the landlord reject that proposal, the amount is set by an independent expert, under clause 5.3 of the lease. You keep the right to go to court at any time.
8. The inventory
Condition reports are made online, with photographs, and with no appointment. You prepare them, on arrival as on departure: they protect your deposit.
On arrival, you prepare the check-in report, room by room, no later than 11:59 pm on the day after your arrival. You prepare it from the reference condition of the home - the previous occupant's check-out report or, for a first letting, the photographs of the listing - which is sent to you with your arrival instructions. Anything not mentioned in it is deemed to be in good condition. The meter readings are taken by the landlord or by someone acting on its behalf, such as the building's concierge. The landlord has 48 hours from your submission to add its observations; failing that, your report is deemed approved.
Until you have submitted it, we send you two email reminders on the day after your arrival, at 8 am and 6 pm. If you submit no report within the time limit, the reference condition, completed with the meter readings, stands as the check-in report.
On departure, you prepare the check-out report yourself, between the day before you leave and the check-out time. The landlord has until 11:59 pm on the third day after your departure to add observations; failing that, your report is final. If you do not prepare it, the landlord prepares it alone within the same time and sends it to you.
What decides is the gap between the two reports. Each document is frozen when it is sent, and time-stamped. Where your stay lasts more than thirty (30) days, the reports are annexed to your lease.
9. If the home does not match
If, on arrival, the home does not match what the listing described, tell us within 72 hours. We ask you twice during that time. The landlord has 48 working hours to put it right. Failing that, we offer you an equivalent home, with moving costs covered. If you do not accept it, the contract ends: you are refunded for the unused period, service fee included, within five working days, and your deposit is returned in full.
Until you have confirmed that the home conforms, your first payment stays in a dedicated account and is not passed on to the landlord. After 72 hours without a report, conformity is deemed established; your rights at law remain.
10. Cancelling before you move in
- More than 30 days before arrival: cancellation free of charge, full refund, service fee included.
- 30 days or fewer before arrival: the first month's rent and that first month's service fee, tax included, remain due.
In every case, your deposit is returned to you in full.
Before cancelling, you can change your dates. More than 30 days before arrival, the change is free of charge, subject to availability. Within 30 days, it is free of charge once, if the flat is available on the new dates and you arrive within six months of the originally planned date. If the flat is not available, we may offer you, with its managing agent's consent, a comparable flat managed by the same managing agent: same city, at least the same capacity and number of bedrooms. You are free to decline. If you accept, a new lease replaces the first one, free of charge, and the sums already paid are carried over. The price of the new dates or of the new flat applies, and the difference is charged or refunded to you. If none of these solutions suits you, the request is treated as a cancellation.
If we or the landlord are the ones cancelling, we refund you in full within five working days and offer you an equivalent home.
11. Leaving early
You may leave before the agreed end date by giving us 1 month notice. That notice month is due.
12. The end of the stay, and extending it
Your dates are those agreed and confirmed in writing. Your lease states the check-in date, the check-out date and the length of the stay in days.
If you wish to stay longer, tell us no later than fifteen days before the check-out date. An extension depends on the home being available and is confirmed by an amendment setting out the new dates and the rate that applies. Without a signed amendment, the check-out date remains unchanged.
Stay of thirty (30) days or less. Your lease ends automatically on the check-out date, without notice. Any occupation beyond it without an amendment gives rise to an occupation indemnity of 150% of the daily price per day or part of a day.
Stay of more than thirty (30) days. Your lease is governed by Law 67-12. In it you state the purpose and dates of your stay, and you undertake to vacate the home on the check-out date. That undertaking, without which the landlord would not have agreed to the letting, is a serious and legitimate reason to end the lease: the landlord may serve you a notice to quit on that basis, in the form and within the time limits set by law. If you remained in the home after the lease had ended in those circumstances, you would owe the occupation indemnity set by the court, which may not be less than twice the rent.
For the rest, the circumstances in which your occupation may be brought to an end are those laid down by Moroccan law. We stipulate nothing here that would depart from it.
13. What we expect of you
- to occupy the home peaceably, and respect the building rules;
- not to exceed the agreed number of occupants;
- not to sublet the home, even in part, nor make your stay available to, or resell it to, third parties (a company tenant housing the employee named in the lease, and the declared people accompanying them, is not subletting: the lease expressly authorises that occupation); not to assign your lease or let a third party move into the home without the prior written consent of the landlord, or of its agent expressly authorised for that purpose; where the agreement is governed by Law 67-12, its article 39 makes any assignment or occupation by a third party for more than three months subject to that consent, given by an instrument bearing a certain date;
- not to alter the premises or carry out works without written authorisation;
- to report any fault or problem promptly, so that we can act.
14. Our liability
We answer for the proper performance of the contract, including where performance is entrusted to a third party, in accordance with article 26 of Law 31-08. We are released only by your own fault, by the unforeseeable and insurmountable act of a third party outside the contract, or by force majeure.
We recommend you take out insurance covering your personal belongings and your civil liability during the stay.
15. Right of withdrawal
The right of withdrawal under article 36 of Law 31-08 does not apply to your booking. Article 42 2° of the same law excludes accommodation services to be supplied on a specified date.
The information and written-confirmation obligations of articles 29 and 32 do continue to apply to us, the contract being concluded electronically. The cancellation terms set out in clause 10 above apply at all times.
16. Complaints and disputes
Send any complaint to contact@staytle.com, or by post to the registered office. We acknowledge it and answer as quickly as we can.
These terms are governed by Moroccan law. They contain no jurisdiction clause: consumer disputes fall to the court of first instance, whose jurisdiction has been a matter of public policy since Law 78-20.
17. Your data
The processing of your personal data is described in the privacy policy, which forms part of these terms.
18. Changes
We may change these terms for the future. The version that binds you is the one you accepted with your request, and it remains so for the whole of your stay.